Last updated: December 2025

Terms and Conditions

Cucumber Eco Solutions Ltd — Introducer and Consultancy Services

Download as PDF

IMPORTANT — PLEASE READ CAREFULLY

These Terms and Conditions govern the provision of all services by Cucumber Eco Solutions Ltd. By requesting, accepting, or benefiting from any service described herein, you agree to be legally bound by these Terms in their entirety. These Terms contain limitations on our liability and exclusions of certain warranties. If you do not agree to these Terms, you must not engage our services.

1. Definitions and Interpretation

1.1. In these Terms, the following definitions apply: "Company" means Cucumber Eco Solutions Ltd (trading as Cucumber Eco), registered in England and Wales, whose registered office is at Kimada House, 442 Flixton Road, Urmston, Manchester, M41 6QT; "Client" means the individual or entity engaging the Company's services; "Installer" means any independent third-party contractor, tradesperson, or installation business introduced to the Client by the Company; "Works" means any installation, survey, assessment, or other works carried out by an Installer; "Scheme" means any government-funded or energy company-funded energy efficiency programme, including but not limited to ECO4, the Warm Homes Plan, the Great British Insulation Scheme, and the Boiler Upgrade Scheme; "Services" has the meaning given in clause 2.1.

1.2. References to "including" or "includes" are illustrative and non-exhaustive. Clause headings are for convenience only and do not affect interpretation. Any obligation not to do something includes an obligation not to permit or facilitate that thing.

2. Nature and Scope of Services

2.1. The Company provides the following services ("Services") to Clients:

  1. initial eligibility assessments for government-funded energy efficiency Schemes;
  2. identification of potentially applicable funding routes, grants, and Scheme allocations;
  3. introduction of Clients to independent third-party Installers;
  4. general administrative coordination and communication support between Clients and Installers; and
  5. assistance with grant applications and Scheme documentation where applicable.

2.2. THE COMPANY IS AN INTRODUCER AND CONSULTANCY ONLY. The Company does not carry out, supervise, manage, direct, or control any Works. The Company is not a party to any contract between the Client and any Installer. No agency, partnership, joint venture, or employment relationship exists between the Company and any Installer. The Company does not hold itself out as a contractor, builder, electrician, or installer of any kind.

2.3. The Services do not include and the Company expressly disclaims any obligation to provide:

  1. any guarantee, warranty, or assurance as to the quality, fitness for purpose, safety, or regulatory compliance of any Works;
  2. any guarantee as to the energy performance certificate ("EPC") rating that will be achieved following any Works;
  3. any guarantee that any Scheme funding will be available, allocated, approved, or maintained;
  4. professional engineering, electrical, structural, mechanical, or building services advice; or
  5. ongoing post-completion supervision, snagging, or management of any Works.

2.4. Any statements contained in the Company's marketing materials, website, promotional communications, or verbal representations regarding typical outcomes, estimated savings, EPC improvements, or bill reductions are illustrative estimates based on publicly available government and industry data. Such statements:

  1. are not representations of fact;
  2. do not constitute guarantees, warranties, or contractual commitments of any kind;
  3. are subject to and qualified by these Terms in their entirety; and
  4. apply to typical cases only and may not reflect the outcome achievable at any specific property.

3. Client Obligations

3.1. The Client shall:

  1. provide accurate, complete, and up-to-date information regarding the property and their eligibility for any Scheme;
  2. promptly notify the Company of any change in circumstances that may affect eligibility;
  3. cooperate reasonably with the Company and any Installer in facilitating access to the property and completion of any Works; and
  4. deal directly with the Installer regarding the specification, execution, and completion of any Works.

3.2. The Client acknowledges that their primary contractual relationship in respect of any Works is with the Installer and not the Company. The Client shall raise any concerns regarding the quality, safety, or completion of Works directly with the Installer and, where applicable, with the relevant accreditation body, Scheme administrator, or regulatory authority.

4. Third-Party Installers

4.1. The Company takes reasonable steps to verify, at the time of introduction, that Installers hold such accreditations, certifications, and registrations as are reasonably required for the relevant Works, including where applicable MCS certification, PAS 2030 accreditation, and TrustMark registration. Such verification is carried out on a reasonable endeavours basis as at the date of introduction only.

4.2. The Company does not warrant, represent, or guarantee:

  1. that any Installer will maintain any accreditation, certification, or registration throughout or following completion of any Works;
  2. that any Installer will complete any Works to any particular standard, specification, or timeline;
  3. that any Installer holds valid professional indemnity, public liability, or any other insurance at any time; or
  4. that any Installer is solvent or will remain solvent throughout or following completion of any Works.

4.3. The Company shall not be liable for any loss, damage, injury, cost, or expense of any nature arising from or in connection with:

  1. any act, omission, negligence, breach of contract, or default of any Installer;
  2. any defect, deficiency, or non-compliance in any Works;
  3. the insolvency, dissolution, or cessation of trading of any Installer; or
  4. any failure by any Installer to comply with applicable law, regulation, or accreditation requirements. This exclusion applies whether or not the Company introduced the Installer to the Client.

4.4. Where an Installer becomes unable to complete Works due to insolvency, loss of accreditation, or any other reason, the Company will use reasonable endeavours to identify an alternative Installer from its network. The Company does not guarantee that a suitable alternative Installer will be available, that any project timeline will be maintained, or that any alternative Works will be funded under the same Scheme allocation.

5. Scheme Funding and Grant Availability

5.1. The availability, allocation, and continuation of Scheme funding is determined solely by government bodies, energy suppliers, and Scheme administrators and is entirely outside the Company's control. The Company makes no representation or warranty that any Scheme will remain available, that any Client will qualify for any Scheme, or that any funding will be approved, allocated, or maintained for any project.

5.2. The Company shall bear no liability for any loss, delay, additional cost, or other consequence arising from:

  1. the withdrawal, reduction, suspension, or cancellation of any Scheme or funding allocation by any government body, energy supplier, or administrator;
  2. a change in eligibility criteria for any Scheme; or
  3. the Client's failure to meet the eligibility requirements of any Scheme.

6. EPC Ratings and Energy Performance

6.1. The Company makes no guarantee, warranty, or representation that any specific EPC rating or band will be achieved as a result of any Works introduced or coordinated by the Company. EPC outcomes are determined by reference to the relevant methodology applicable at the time of assessment and depend on factors including but not limited to the property's construction, age, orientation, existing measures, the specific Works installed, and the Installer's execution of those Works.

6.2. The Company accepts no liability for any failure to achieve any particular EPC rating or band, any shortfall in expected energy savings, or any financial loss arising from a property's failure to meet any regulatory EPC requirement.

7. Limitation of Liability

7.1. To the fullest extent permitted by applicable law, the Company hereby excludes all liability, whether arising in contract, tort (including negligence), misrepresentation, statutory duty, or otherwise, for:

  1. any loss or damage arising from the acts, omissions, or defaults of any Installer or third party;
  2. any loss or damage arising from the failure, withdrawal, or unavailability of any Scheme or funding;
  3. any failure to achieve any EPC rating, energy saving, or performance outcome;
  4. any loss of profit, revenue, business, opportunity, goodwill, or anticipated savings;
  5. any indirect, special, or consequential loss of any kind; and
  6. any loss arising from reliance on any statement in the Company's website, marketing materials, or promotional communications, which are subject to clause 2.4.

7.2. Where liability cannot be excluded at law, the Company's total aggregate liability to the Client arising out of or in connection with these Terms or the Services, whether in contract, tort, or otherwise, shall not exceed the greater of:

  1. the total fees paid by the Client to the Company in the twelve (12) months immediately preceding the event giving rise to the claim; or
  2. one thousand pounds (£1,000).

For the avoidance of doubt, where the Services are provided free of charge, clause 7.2(ii) shall apply.

7.3. Nothing in these Terms excludes or limits the Company's liability for:

  1. death or personal injury caused by the Company's own negligence;
  2. fraud or fraudulent misrepresentation by the Company; or
  3. any other liability that cannot lawfully be excluded or limited under English law.

7.4. The Client acknowledges that the limitations and exclusions in this clause 7 are reasonable having regard to:

  1. the nature of the Services as an introducer and consultancy only;
  2. the fact that the Company does not carry out any Works;
  3. the availability of direct recourse against Installers and through applicable accreditation schemes; and
  4. the fact that the Services may be provided free of charge to the Client.

8. Indemnity

8.1. The Client shall indemnify and hold harmless the Company, its directors, officers, employees, and agents from and against all claims, liabilities, losses, costs (including reasonable legal costs), and expenses arising from:

  1. any breach by the Client of these Terms;
  2. any inaccurate or misleading information provided by the Client; or
  3. any claim by a third party arising from the Client's use of the Services.

9. Intellectual Property

9.1. All intellectual property rights in any reports, assessments, recommendations, or other materials produced by the Company in connection with the Services vest in and remain the property of the Company. The Client is granted a non-exclusive, non-transferable licence to use such materials solely for the purpose for which they were provided.

10. Data Protection

10.1. The Company processes personal data in accordance with its Privacy Policy (available at cucumbereco.co.uk/privacy) and applicable data protection legislation including the UK General Data Protection Regulation and the Data Protection Act 2018. By engaging the Services, the Client consents to the processing of their personal data for the purposes of providing the Services, including sharing data with Installers and Scheme administrators as necessary.

11. Complaints and Dispute Resolution

11.1. Any complaint regarding the Company's Services should be submitted in writing to info@cucumbereco.co.uk. The Company will acknowledge receipt within five (5) working days and provide a substantive response within twenty-eight (28) days of receipt.

11.2. Complaints concerning the quality, safety, or completion of Works carried out by an Installer should be directed to:

  1. the Installer directly;
  2. the relevant accreditation body, including TrustMark at trustmark.org.uk where applicable; and/or
  3. the relevant Scheme administrator. The Company will use reasonable endeavours to facilitate communication between the Client and the relevant parties but shall not be obliged to resolve or bear the cost of any dispute concerning Works.

11.3. Each claim or complaint shall be considered on its own individual merits having regard to the specific facts and circumstances. No inference shall be drawn from the Company's handling of any other claim or complaint, and no precedent shall be established by any resolution reached in respect of any individual matter.

12. General Provisions

12.1. Entire Agreement. These Terms, together with any engagement letter or service confirmation issued by the Company, constitute the entire agreement between the parties with respect to the Services and supersede all prior representations, statements, negotiations, understandings, and agreements, whether oral or written, including any statements appearing on the Company's website or in marketing or promotional materials, which are subject to clause 2.4.

12.2. Variation. These Terms may only be amended by the Company. The Company reserves the right to update these Terms at any time by publishing a revised version at cucumbereco.co.uk/terms. The version in force at the time of engagement shall apply to that engagement.

12.3. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

12.4. Waiver. No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any further exercise of the same or any other right or remedy.

12.5. Third Party Rights. No third party shall have any right to enforce any term of these Terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except where expressly stated.

12.6. Governing Law and Jurisdiction. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales.

12.7. Consumer Rights. Nothing in these Terms affects any statutory rights you may have as a consumer under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. Where the Client is a consumer (as defined in the Consumer Rights Act 2015), any term that would be unfair within the meaning of that Act shall not apply to that Client to the extent of such unfairness.

Cucumber Eco Solutions Ltd. Registered in England and Wales. Company Registration Number: 11438494. Registered office: Kimada House, 442 Flixton Road, Urmston, Manchester, M41 6QT.

Part of the Cucumber Group.